Shipping and delivery
Orders placed after 3pm on Friday will only be processed the following Monday.
Order shipping begins when your order is accepted and may include a 48-hour period during which your items are processed and dispatched.
As soon as your order is shipped, you will receive an email with the tracking number to monitor your order.
Taxes and import duties are included in the price unless otherwise specified at checkout.
Orders will be processed within 3-5 days from the order date.
Shipping cost is 6.99. Free for orders over 100.00 Euro.
Returns
The Customer who wishes to make a change of size, color or item, of the same or greater amount must forward the return procedure and place a new order on the carlottarighi.com website.
The return request must necessarily be made within 14 days of receiving the purchased item, and only on condition that the returned items are intact and never used.
Subsequently, the return of the item(s) and therefore the entrustment of the return to the courier, must necessarily take place within 14 days of the return request (return shipping costs may be charged). In the case of customized orders and precisely because they are personalized items only for you, returns will not be possible.
All other labels on the item, whether fabric or hanging, must be intact and in no case removed from the item. In the event of failure to comply with one of the above conditions, the company reserves the right to not accept the returned goods and to send them back to the Customer at the latter's expense.